4K Download Feedback

Hi,

The issue was solved, please download the update of the app from our site and install it.

Hi David,

Please contact the support team with this problem and provide the details, they'll help you.

Hi Joey,

Thank you for the information.
Can you please send crash report to the support team?
We'd appreciate it a lot and it'd help the dev team to detect and fix possible bug.

Hi,

This issue has been solved.
Please download an update of 4K Video Downloader from our website and install it.

Unfortunately, it is not one of our supported sites, but we will try to implement it in future.

Here is the link to all the sites you can download videos from with 4K Video Downloader: https://www.4kdownload.com/faq/faq-what-sites-are-supported

Unfortunately, it is not one of our supported sites, but we will try to implement it in future.

Here is the link to all the sites you can download videos from with 4K Video Downloader: https://www.4kdownload.com/faq/faq-what-sites-are-supported

The link you've provided is private, that's why it can't be downloaded.
If you are the uploader of the video, please change video privacy settings to 'public' at least for the time of downloading.
Try downloading the video again when the changes are applied, it should work with no problem.

Here is the link to all the sites you can download videos from with 4K Video Downloader: https://www.4kdownload.com/faq/faq-what-sites-are-supported

If you have an antivirus program of a firewall, please try to disable them and after that paste link to a video in 4K Video Downloader.

If this fixes your issue, please add our application into the whitelist of your antivirus\firewall in order to stay safe while browsing the net and also download without interruptions.
If it doesn't help, try changing directory folder in Smart Mode settings, then try to download something (both with Smart Mode turned on and off).

Hi Ruth,

Sometimes the application is sensitive to OS reinstalls which you have probably did, that's why it counted them as activations on new computers.
Please contact support providing your purchase email or the key itself, they will fix it.

Hi Timothy,

You can enable 'Skip duplicates' option in 4K Video Downloader's preferences.

Hi Jithin,

Unfortunately, downloading of Soundcloud playlist is currently unavailable with 4K Video Downloader.
This feature will be back in the next application update.
Please accept our sincere apologies for the inconvenience.

Hi Leonida,

What exact error appears to you?

Please try the following:

1. Check what version of software is installed on your computer. Upgrade if there is a newer one on our website.

2. Make sure the video or playlist is not private. 4K Download software doesn’t parse links to passworded, private and paid subscription videos. If you are the owner of the said video, please change privacy settings to ‘Public’ at least for the time of downloading.

3. If you have an antivirus program of a firewall, please try to disable them and after that paste link to a video in 4K Video Downloader.
If this fixes your issue, please add our application into the whitelist of your antivirus\firewall in order to stay safe while browsing the net and also download without interruptions.

4. Try changing directory folder in Smart Mode settings, then try to download something (both with Smart Mode turned on and off).

5. Change proxy. Connect to another WiFi spot if possible or use any VPN program\utility of your liking.
Alternatively, you can change it right within application, see our instruction here: https://www.4kdownload.com/howto/howto-download-blocked-youtube-video

6. If none of the above works, reinstall the application.
Delete 4K Video Downloader and all associated data from your computer.

If your computer operates on Windows, don’t forget to delete information also from Windows Registry.

If you are on Mac, do the following:
Go to Finder, press Alt (Option), then proceed to the menu Go > Library. Find the folder Preferences and delete the file com.4kdownload.4K Video Downloader.plist

Then reinstall the application and launch it, see if the error will repeat.