doesnt show on screen when started from menu . when i try to update from new version set up i have it says its already running , but it doesnt show on screen . have to shut down computer and restart to open it and if i close it and want to open again

doesnt show on screen when started from menu . when i try to update from new version set up i have it says its already running , but it doesnt show on screen . have to shut down computer and restart to open it and if i close it and want to open again i face same problem . I have updated version