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4K Stogram can't start because api-ms-win-core-heap-l2-1-0.dll is missing

After updating to the latest version of 4K Stogram (2.6.9), I now receive the following error message when I open it: "The program can't start because api-ms-win-core-heap-l2-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem." I have tried uninstalling the program using Programs & Features in the Control Panel and reinstalling it again, but the same issue is still occuring.

Hobus , 10.04.2018, 06:36
Idea status: completed

Comments

Michael Golvach, 11.04.2018, 03:20
This looks like it's a problem with the actual coding. That DLL doesn't even exist in Windows 8.1 and the only way to get it is to upgrade to Windows 10 since Microsoft doesn't support adding the DLL's

To that end, the DLL shouldn't be linked to directly (the system is set up so that you should compile against the DLL redirects in Windows) and is a problem with the way the code was either written or compiled.

Long story short. THis was a rush fix and it now doesn't work on a lot of computers and still doesn't work well on the rest.
4kdownload, 11.04.2019, 14:02
Hello guys!
Please make sure you are using the latest 2.7.2 version of 4K Stogram. It should be fine.
If it doesn't help, please contact support@4kdownload.com, they will help you asap.

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