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Not updating subscriptions

None of my subscriptions have updated since the 6th however they all have the "loading circle" next to them which wont stop. It also does not let me use the "pause" button.

Patrick Lardner , 08.04.2018, 17:06
Idea status: completed

Comments

Michael Golvach, 09.04.2018, 00:18
I have the same problem. All of the regular accounts I follow won't download, but hashtags are downloading fine. I can see everything on the instagram site, just won't download to 4K Stogram.
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Michael Golvach, 09.04.2018, 01:16
Scratch what I said, upon further investigation hashtags are only redownloading if I delete photos or move them.
Looking at the logfiles in c:\users\MYNAME\appData\4kdownloader\4K Stogragm\4K Stogram it shows that every request is actually getting a (403 Forbidden) return code, so no downloads are working. This seems to have begun middle to end of work day March 6th.

Please help :)
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4kdownload, 04.06.2018, 13:14
Hello guys! Please contact support@4kdownload.com directly and they will help you asap!
The issue was fixed in the latest updates of 4K Stogram.
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