4K Download Feedback

Please give us your ideas and feedback about our products and we will work hard to improve them. We are sure that we can make free and amazing software with your ideas. Let's start to create it together!

Also you can report about the problem or ask a question, we will happy provide you the support.
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0 votes Vote

Add 'remove all completed'

Add the option to automatically remove all successfully completed downloads.
Response from the site administrator
4kdownload, 11.05.2016
Hi Simon,

You can actually remove all completed downloads by clicking the right mouse button on one of the downloads and choosing this option in the popped up list.
Simon Raistrick, 07.05.2016, 04:29
0 comments
0 votes Vote

vimeo download doesn't work. It should be able to download if I enter this type of address https://player.vimeo.com/video/138678401

For exemple https://player.vimeo.com/video/138678401 this is a video display in flash player but I can't see using the short version of the address.
Response from the site administrator
4kdownload, 11.05.2016
Hi Odimar,

The video is private, that's why it's impossible to download it and to shorten it's URL.

Odimar, 09.05.2016, 12:44
0 comments
0 votes Vote

find out what my license key was so I can share this site with my granddaughter.

I gave my license key information to my grandson and he has thrown it away. I would like to share the site with his sister, but I don't have the license key information. Can you re-send it to me?
Response from the site administrator
4kdownload, 11.05.2016
Hi Bill,

Please contact our support team, providing the email address of purchase, they'll resend the key to you with no problem.
Bill LeeMaster, 09.05.2016, 02:43
0 comments
0 votes Vote

Too much usefull tool. Fast, easy to use and malware free. It should be installed by factory on every PC.

Response from the site administrator
4kdownload, 11.05.2016
Thank you so much, Jesus!
We appreciate your kind words a lot!
Jesus F, 10.05.2016, 15:34
0 comments
0 votes Vote

How can I reset my Activation limit?

I bought 4k stogram few months ago, and after that, Ive re-installed my mac os more than twice. so today i encountered message 'activation limit exceeded.' how can I reset my limit?
Response from the site administrator
4kdownload, 21.06.2016
Hi Joe,

Please contact our support team providing the purchase email and they'll fix the key!
Joe, 20.06.2016, 13:33
0 comments
0 votes Vote

This Youtube Video won't download https://www.youtube.com/watch?v=qZ_8lJs12tk

Hello! When loading the following URL into 4KD the initial "Download Clip" dialogue box shows a "0 b" length for all frame sizes. https://www.youtube.com/watch?v=qZ_8lJs12tk After selecting a frame size I click the "Download" button and...
Response from the site administrator
4kdownload, 13.07.2016
Thank you for the information, the dev team will check this asap
Archy Dolder, 02.07.2016, 13:40
0 comments
0 votes Vote

I have used your downloader for a very long time and had very few problems with it, but for the past week I have not been able to download any videos from facebook, I have tried every vertion of your downloader and none of them will work anymore!! Wh

Response from the site administrator
4kdownload, 13.07.2016
Hi,

Thanks for your message.
Unfortunately, there is a problem with Soundcloud and Facebook downloading at the time for all users, we are working on fixing it.
You'll be able to download videos from these sites in the next app update.
Thanks for your patience and please accept our sincere apologies for the inconvenience.
gene leforge, 03.07.2016, 11:35
0 comments
0 votes Vote

Create directory structure according to channel name and playlists

When I download full YouTube channel, I expect application to create corresponding directory structure: parent directory with channel name, and multiple playlist directories inside. Videos that are not included into any playlist must be placed...
Response from the site administrator
4kdownload, 13.07.2016
Hi Andrey,

Please mark 'Create subdirectory for downloaded playlist and channels' in Preferences settings, after this each downloaded playlist or channel will be saved to separate folder within your directory.
Andrey, 05.07.2016, 12:49
0 comments
0 votes Vote

I just had a SSD Drive crash, no warning, this after two regular drives became unusable. I have back ups, but my key doen't work any longer. All Data lost. My license key is c0f3f7befc724a61a1456628d7130af2, for hou lucy, houluc2014@hotmail.com, plea

Replacement Keys in Case of Hardware Crash
Hou Lucy, 17.07.2016, 18:56
1 comment
0 votes Vote

dudes, soundcloud does not work anymore, cant get any tracks form there for a long time now. please make an update if you can

soundcloud update please
Response from the site administrator
4kdownload, 25.07.2016
Hi,

We're working on fixing this issue, the update will be out in the nearest future!
masterBlaster, 22.07.2016, 03:59
0 comments
0 votes Vote

does license key work on video and mp3 downloader

Does license key work on both video and mp3 downloader or do I have to purchase a license key for both Thanks.
Response from the site administrator
4kdownload, 25.07.2016
Hi Jim,

Separate licence is needed for each application.
jim, 23.07.2016, 15:38
0 comments
0 votes Vote

Why am I being asked to "get a license key" when I'm trying to download all of the instagram photos from one hashtag I have? This is a service I have to pay for to cull more than one hashtag?

I was able to pull all of my photos from #ronandyr1, but I have other hostages I want to use such as #365daysdeclanyr3 #365dayskellenyr3 and when I try to search for these hashtags I'm being asked to "get a license key". Why? Thanks, Alison
Alison Donahue, 26.08.2016, 20:53
1 comment
0 votes Vote

ich habe gelesen, das man mit dem 4kvideo downloader nur 25x video runterladen kann. stimmt das?

Response from the site administrator
4kdownload, 30.08.2016
Hi Georg,

Thanks for your message.
The features that require activation of the licence key are the following:

- Downloading subtitled videos and playlists
- Downloading massive playlists (containing over 25 videos)
- Downloading whole YouTube channels
- Subscribing to YouTube channels within the application and getting new videos downloaded to your computer automatically

All the other features including downloading videos one by one and downloading of playlists with up to 24 videos in them are absolutely free.
Georg Gölles, 30.08.2016, 12:54
0 comments
0 votes Vote

parabens - excelente software

parabéns excelente
Response from the site administrator
4kdownload, 08.09.2016
Hi marceloidf,

Thank you so much for your kind words, we are glad you enjoy using our software!
marceloidf, 08.09.2016, 12:25
0 comments
0 votes Vote

Misspelled german translation (4.1)

Several misspellings in the german language. 1. "Par-sen..." should be "Parsen..." -> Appears during adding a link. 2. The Advertisement says: "Lästige Werbung? Activieren die werbefreie Version jetzt!" Should be: "Lästige Werbung?...
Response from the site administrator
4kdownload, 21.09.2016
Hi Sypaka,

Thank you for pointing out those mistakes, we will fix them in the next application update!
Sypaka, 10.09.2016, 01:53
0 comments
0 votes Vote

http://www.imdb.com/video/imdb/vi3880367897 "this site is unsupported" ??

http://www.imdb.com/video/imdb/vi3880367897 "this site is unsupported" ??
Response from the site administrator
4kdownload, 21.09.2016
Here is the link to all the sites you can download videos from with 4K Video Downloader: https://www.4kdownload.com/faq/faq-what-sites-are-supported
Jerry, 10.09.2016, 16:44
0 comments
0 votes Vote

I am subscribd to 4k which I thought was for 3 computers but am being asked to pay to add to second computer. Is this right?

Love 4k Download and already subscribed on laptop; want to put on pc but feel I should not have to pay since done so already. How do I add to second computer please?
Response from the site administrator
4kdownload, 21.09.2016
Hi Ruth,

Sometimes the application is sensitive to OS reinstalls which you have probably did, that's why it counted them as activations on new computers.
Please contact support providing your purchase email or the key itself, they will fix it.
Ruth Lyon, 14.09.2016, 07:51
0 comments
0 votes Vote

It would be great if the software can scan previous downloaded files in folderIt would be great if the software can scan previous downloaded files in folders, instead of re-downloading the entire picture & video folders, instead of re-downloading the

Response from the site administrator
4kdownload, 21.09.2016
Hi Timothy,

You can enable 'Skip duplicates' option in 4K Video Downloader's preferences.
Timothy, 15.09.2016, 08:17
0 comments
0 votes Vote

I am not able to download Soundcloud Playlists

Hey, I am a pro user but I am not able to download soundcloud playlist, it says error. Can you do something about it, its the following playlist https://soundcloud.com/jithin-c-nedumala/sets/3-1
Response from the site administrator
4kdownload, 21.09.2016
Hi Jithin,

Unfortunately, downloading of Soundcloud playlist is currently unavailable with 4K Video Downloader.
This feature will be back in the next application update.
Please accept our sincere apologies for the inconvenience.
Jithin Nedumala, 17.09.2016, 04:57
0 comments
0 votes Vote

porque no travaja mi programa y pague

Response from the site administrator
4kdownload, 21.09.2016
Hi Leonida,

What exact error appears to you?

Please try the following:

1. Check what version of software is installed on your computer. Upgrade if there is a newer one on our website.

2. Make sure the video or playlist is not private. 4K Download software doesn’t parse links to passworded, private and paid subscription videos. If you are the owner of the said video, please change privacy settings to ‘Public’ at least for the time of downloading.

3. If you have an antivirus program of a firewall, please try to disable them and after that paste link to a video in 4K Video Downloader.
If this fixes your issue, please add our application into the whitelist of your antivirus\firewall in order to stay safe while browsing the net and also download without interruptions.

4. Try changing directory folder in Smart Mode settings, then try to download something (both with Smart Mode turned on and off).

5. Change proxy. Connect to another WiFi spot if possible or use any VPN program\utility of your liking.
Alternatively, you can change it right within application, see our instruction here: https://www.4kdownload.com/howto/howto-download-blocked-youtube-video

6. If none of the above works, reinstall the application.
Delete 4K Video Downloader and all associated data from your computer.

If your computer operates on Windows, don’t forget to delete information also from Windows Registry.

If you are on Mac, do the following:
Go to Finder, press Alt (Option), then proceed to the menu Go > Library. Find the folder Preferences and delete the file com.4kdownload.4K Video Downloader.plist

Then reinstall the application and launch it, see if the error will repeat.
leonida, 18.09.2016, 21:40
0 comments
0 votes Vote

I have lost my avtivation key. willem@delport.co.nz

How do I recover my activation key
Response from the site administrator
4kdownload, 22.09.2016
Hi Willem,

The licence key was re-sent to the provided email, if you don't receive the letter, make sure it hasn't landed to spam box of your mail.

If you have any further questions please contact our support team directly via support@4kdownload.com
Willem Delport, 21.09.2016, 21:07
0 comments
0 votes Vote

https://vimeo.com/131667529

I want to download this video
Response from the site administrator
4kdownload, 22.09.2016
Hi Mohammed,

The link you've provided is private, that's why it can't be downloaded.
If you are the uploader of the video, please change video privacy settings to 'public' at least for the time of downloading.
Try downloading the video again when the changes are applied, it should work with no problem.
Mohammed , 22.09.2016, 02:59
0 comments
0 votes Vote

Buongiorno! E' la seconda volta che pago la licenza. E' normale che mi venga richiesta? Ma non è tutto gratuito?

Response from the site administrator
4kdownload, 25.10.2016
Please contact our support team about it at support@4kdownload.com
They will help you!
Renato Pareti, 25.10.2016, 10:37
0 comments
0 votes Vote

https://www.youtube.com/watch?v=LRP8d7hhpoQ

hello my name is danilo and i have a problems with this link: https://www.youtube.com/watch?v=LRP8d7hhpoQ It is not possible to download this video
Response from the site administrator
4kdownload, 25.10.2016
If you have an antivirus program of a firewall, please try to disable them and after that paste link to a video in 4K Video Downloader.


If this fixes your issue, please add our application into the whitelist of your antivirus\firewall in order to stay safe while browsing the net and also download without interruptions.
If it doesn't help, try changing directory folder in Smart Mode settings, then try to download something (both with Smart Mode turned on and off).
Danilo, 24.10.2016, 15:26
0 comments
0 votes Vote

sorry, I lost de Clave Key to de producto my Order Number : 105680560482 you can send me Please

sorry, I lost de Clave Key to de producto my Order Number : 105680560482 you can send me Please
Response from the site administrator
4kdownload, 25.10.2016
Please contact our support team at support@4kdownload.com
They will help you!
ruben ruiz, 25.10.2016, 03:38
0 comments
0 votes Vote

no longer can download video from Dailymotion.com

when there will be update for the video download from Dailymotion.com
Response from the site administrator
4kdownload, 14.11.2016
Unfortunately, downloading from Dailymotion is currently unavailable with 4K Video Downloader.
This feature will be back in the next application update.
Please accept our sincere apologies for the inconvenience.
erica chan, 05.11.2016, 17:02
0 comments
0 votes Vote

https://www.youtube.com/watch?v=qpW05eUkB28&list=PLBUSAS0q7T7VJl_NrV8M4PEi8bhCuSBC8

https://www.youtube.com/watch?v=qpW05eUkB28&list=PLBUSAS0q7T7VJl_NrV8M4PEi8bhCuSBC8
Response from the site administrator
4kdownload, 14.11.2016
Make sure you are using the latest 4.1.2 version of the application.
If you have an antivirus program of a firewall, please try to disable them and after that paste link to a video in 4K Video Downloader.


If this fixes your issue, please add our application into the whitelist of your antivirus\firewall in order to stay safe while browsing the net and also download without interruptions.
If it doesn't help, try changing directory folder in Smart Mode settings, then try to download something (both with Smart Mode turned on and off).
reiwer, 06.11.2016, 04:45
0 comments
0 votes Vote

No longer works

It no longer downloads videos or extracts audio
Response from the site administrator
4kdownload, 14.11.2016
Make sure you are using the latest 4.1.2 version of the application.
If you have an antivirus program of a firewall, please try to disable them and after that paste link to a video in 4K Video Downloader.


If this fixes your issue, please add our application into the whitelist of your antivirus\firewall in order to stay safe while browsing the net and also download without interruptions.
If it doesn't help, try changing directory folder in Smart Mode settings, then try to download something (both with Smart Mode turned on and off).
Krystal, 08.11.2016, 22:09
0 comments
0 votes Vote

http://hotntubes.com/to/219330-milf_cellulite_butt.html

i want see that video
Response from the site administrator
4kdownload, 14.11.2016
Unfortunately, it is not one of our supported sites, but we will try to implement it in future.

Here is the link to all the sites you can download videos from with 4K Video Downloader: https://www.4kdownload.com/faq/faq-what-sites-are-supported
marco, 10.11.2016, 10:39
0 comments
0 votes Vote

An auto-redownload option so if something stops, it can restart on it's own

When downloading a list of things, or even just one, if it stops for any reason, there should be a setting you can toggle on or off to resume automatically, so you don't physically have to hit the download button for every video again if there's a...
Response from the site administrator
4kdownload, 14.11.2016
Hi Selena,

We are adding this feature in the next application update, thank you.
Selena, 12.11.2016, 15:00
0 comments

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