4K Download Feedback

Please give us your ideas and feedback about our products and we will work hard to improve them. We are sure that we can make free and amazing software with your ideas. Let's start to create it together!

Also you can report about the problem or ask a question, we will happy provide you the support.
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3 votes Vote

please add proxy service!

im from germany and alot of videos are blocked here. it would be awesome to be able to download "blocked videos" via proxy.
chelios, 19.03.2014, 22:33
0 comments
2 votes Vote

4k Stogram 1.9 for Mac worked fine for a few days but now downloads only 20 pictures from each user. Tried reinstalling the program and deleting the sqlite database

4k Stogram 1.9 for Mac worked fine for a few days but now downloads only 20 pictures from each user. Tried reinstalling the program and deleting the sqlite database
Response from the site administrator
4kdownload, 08.04.2016
Hi,

The issue was solved, please download the update of the app from our site and install it.
JP, 02.04.2016, 23:43
0 comments
1 vote Vote

Amazing. It downloads playlists so so fast! I really love it!

Yannick, 26.03.2013, 15:36
0 comments
1 vote Vote

My 4k dow load indicates 100% . I have deleted previous downloads but cannot download new group

Response from the site administrator
4kdownload, 25.03.2016
Hi David,

Please contact the support team with this problem and provide the details, they'll help you.
david lloyd, 24.03.2016, 13:49
0 comments
1 vote Vote

4k Stogram randomly crashes after sitting in the background for enough time

After the program sits in the background for a couple hours, it randomly crashes. Doesn't seem to crash any other time.
Response from the site administrator
4kdownload, 25.03.2016
Hi Joey,

Thank you for the information.
Can you please send crash report to the support team?
We'd appreciate it a lot and it'd help the dev team to detect and fix possible bug.
Joey, 24.03.2016, 21:55
0 comments
1 vote Vote

Only download subscription videos after a date

In short, this is what I believe would of been a better option for the youtube subsciprtion. When a user adds the YouTube channel link, rather than searching all the channels video and downloading everything. Give the option to download them or...
Response from the site administrator
4kdownload, 08.04.2016
Hi,

This issue has been solved.
Please download an update of 4K Video Downloader from our website and install it.
Thomas Hackett-O'donnell, 29.03.2016, 14:10
0 comments
1 vote Vote

www.kinoman.tv

Response from the site administrator
4kdownload, 25.01.2016
Unfortunately, it is not one of our supported sites, but we will try to implement it in future.

Here is the link to all the sites you can download videos from with 4K Video Downloader: https://www.4kdownload.com/faq/faq-what-sites-are-supported
kjdfhg, 17.01.2016, 18:28
0 comments
1 vote Vote

www.cuevana2.com

because is a good quality video page
Response from the site administrator
4kdownload, 25.01.2016
Unfortunately, it is not one of our supported sites, but we will try to implement it in future.

Here is the link to all the sites you can download videos from with 4K Video Downloader: https://www.4kdownload.com/faq/faq-what-sites-are-supported
mario, 19.01.2016, 18:18
0 comments
1 vote Vote

https://player.vimeo.com/video/179449570

Response from the site administrator
4kdownload, 21.09.2016
The link you've provided is private, that's why it can't be downloaded.
If you are the uploader of the video, please change video privacy settings to 'public' at least for the time of downloading.
Try downloading the video again when the changes are applied, it should work with no problem.
analia, 09.09.2016, 15:57
0 comments
1 vote Vote

Impossible to analize the link: https://www.youtube.com/watch?v=LwpJjYxl3Gw

From this page: https://www.youtube.com/user/FadeevOfficial
Response from the site administrator
4kdownload, 21.09.2016
If you have an antivirus program of a firewall, please try to disable them and after that paste link to a video in 4K Video Downloader.

If this fixes your issue, please add our application into the whitelist of your antivirus\firewall in order to stay safe while browsing the net and also download without interruptions.
If it doesn't help, try changing directory folder in Smart Mode settings, then try to download something (both with Smart Mode turned on and off).
mc, 12.09.2016, 04:34
0 comments
0 votes Vote

Youtube video shows subtitles on line but 4K does not download the subtitles

Response from the site administrator
4kdownload, 11.05.2016
Hi,

Can you please share a link to such video?
Max, 11.05.2016, 01:32
0 comments
0 votes Vote

hola no puedo bajar los videos m pone error de descarga no se q hacer

Response from the site administrator
4kdownload, 25.03.2016
Hi,

Make sure you upgraded 4K Downloader to version 4.0.
If you did and that did not solve the problem, try doing the following:
Firstly, please check your firewall or antivirus settings, they may block the download sometimes, try to switch them off completely and download something.
Secondly, please reboot your computer completely and try to download again.
horacio, 24.03.2016, 15:18
0 comments
0 votes Vote

Option to turn off the function that tries to complete all files at the same time, If I have a file that is 60.8mb, and a file that is 327mb, they shouldent try and finish at the same time.

It would be nice to have an option to turn off the function that tries to complete all files at the same time, If I have a file that is 60.8mb, and a file that is 327mb, they shouldent try and finish at the same time. Its kind of annoying if I...
Dylan, 21.07.2016, 19:24
1 comment
0 votes Vote

mp3.zing.vn

Response from the site administrator
4kdownload, 25.01.2016
This site is not one of our supported ones, please pick one of the sites we're working with https://www.4kdownload.com/faq/faq-what-sites-are-supported and try to find the video clip of your interest there.
MasterC, 22.01.2016, 11:11
0 comments
0 votes Vote

vk.com

Response from the site administrator
4kdownload, 25.01.2016
Unfortunately, it is not one of our supported sites, but we will try to implement it in future.

Here is the link to all the sites you can download videos from with 4K Video Downloader: https://www.4kdownload.com/faq/faq-what-sites-are-supported
Мария, 25.01.2016, 08:40
0 comments
0 votes Vote

I suggest that the 4K Video Downloader has a translation into Portuguese.

I ask that my suggestion is met as soon as possible.
Netinho, 02.04.2016, 20:36
0 comments
0 votes Vote

lost password

hello. I lost the activation key. I send a message some while ago but no answeare. What can I do so I can have my key back ? Thank you !
Response from the site administrator
4kdownload, 08.04.2016
Hi. Please write about your issue to support@4kdownload.com
They'll help you
radu, 03.04.2016, 20:45
0 comments
0 votes Vote

the app keep randomly crashing

the app keep randomly crashing after a few hours of leaving it open
Response from the site administrator
4kdownload, 08.04.2016
Hi. Please write about your issue to support@4kdownload.com
They'll help you
Aakeem, 03.04.2016, 22:09
0 comments
0 votes Vote

error

To whom it may concern, I have uninstalled, installed, and restarted my computer several times but every time I paste a URL from YouTube to be converted to an mp3 file, it shows up with an error message. Please could you let me know what I...
Response from the site administrator
4kdownload, 08.04.2016

Hi. Firstly, please check your firewall or antivirus settings, it can block the download sometimes, try to switch off it completely and download something. Secondly, please reboot your computer completely and try to download again.
Izzy, 06.04.2016, 23:07
0 comments
0 votes Vote

To download videos in 2k and 4k from Vimeo

Response from the site administrator
4kdownload, 18.03.2016
Hi,

It is normal, there features will be added soon.
Jimmy Cool, 09.03.2016, 10:56
0 comments
0 votes Vote

Por qué no se puede bajar video dice "error no se puede descargar". He tratado con varias descargas y lo mismo

Incluso he borrado el programa dos veces y vuelve el problema que antes nunca lo había tenido. He usado explorer y Chrome y nada. Espero vuestra respuesta porque el programa es bueno.
Response from the site administrator
4kdownload, 23.03.2016
Firstly, please check your firewall or antivirus settings, it can block the download sometimes, try to switch off it completely and download something. Secondly, please reboot your computer completely and try to download again.
Alfredo Leiva, 18.03.2016, 16:13
0 comments
0 votes Vote

Add 'remove all completed'

Add the option to automatically remove all successfully completed downloads.
Response from the site administrator
4kdownload, 11.05.2016
Hi Simon,

You can actually remove all completed downloads by clicking the right mouse button on one of the downloads and choosing this option in the popped up list.
Simon Raistrick, 07.05.2016, 05:29
0 comments
0 votes Vote

vimeo download doesn't work. It should be able to download if I enter this type of address https://player.vimeo.com/video/138678401

For exemple https://player.vimeo.com/video/138678401 this is a video display in flash player but I can't see using the short version of the address.
Response from the site administrator
4kdownload, 11.05.2016
Hi Odimar,

The video is private, that's why it's impossible to download it and to shorten it's URL.

Odimar, 09.05.2016, 13:44
0 comments
0 votes Vote

find out what my license key was so I can share this site with my granddaughter.

I gave my license key information to my grandson and he has thrown it away. I would like to share the site with his sister, but I don't have the license key information. Can you re-send it to me?
Response from the site administrator
4kdownload, 11.05.2016
Hi Bill,

Please contact our support team, providing the email address of purchase, they'll resend the key to you with no problem.
Bill LeeMaster, 09.05.2016, 03:43
0 comments
0 votes Vote

Too much usefull tool. Fast, easy to use and malware free. It should be installed by factory on every PC.

Response from the site administrator
4kdownload, 11.05.2016
Thank you so much, Jesus!
We appreciate your kind words a lot!
Jesus F, 10.05.2016, 16:34
0 comments
0 votes Vote

How can I reset my Activation limit?

I bought 4k stogram few months ago, and after that, Ive re-installed my mac os more than twice. so today i encountered message 'activation limit exceeded.' how can I reset my limit?
Response from the site administrator
4kdownload, 21.06.2016
Hi Joe,

Please contact our support team providing the purchase email and they'll fix the key!
Joe, 20.06.2016, 14:33
0 comments
0 votes Vote

This Youtube Video won't download https://www.youtube.com/watch?v=qZ_8lJs12tk

Hello! When loading the following URL into 4KD the initial "Download Clip" dialogue box shows a "0 b" length for all frame sizes. https://www.youtube.com/watch?v=qZ_8lJs12tk After selecting a frame size I click the "Download" button and...
Response from the site administrator
4kdownload, 13.07.2016
Thank you for the information, the dev team will check this asap
Archy Dolder, 02.07.2016, 14:40
0 comments
0 votes Vote

I have used your downloader for a very long time and had very few problems with it, but for the past week I have not been able to download any videos from facebook, I have tried every vertion of your downloader and none of them will work anymore!! Wh

Response from the site administrator
4kdownload, 13.07.2016
Hi,

Thanks for your message.
Unfortunately, there is a problem with Soundcloud and Facebook downloading at the time for all users, we are working on fixing it.
You'll be able to download videos from these sites in the next app update.
Thanks for your patience and please accept our sincere apologies for the inconvenience.
gene leforge, 03.07.2016, 12:35
0 comments
0 votes Vote

Create directory structure according to channel name and playlists

When I download full YouTube channel, I expect application to create corresponding directory structure: parent directory with channel name, and multiple playlist directories inside. Videos that are not included into any playlist must be placed...
Response from the site administrator
4kdownload, 13.07.2016
Hi Andrey,

Please mark 'Create subdirectory for downloaded playlist and channels' in Preferences settings, after this each downloaded playlist or channel will be saved to separate folder within your directory.
Andrey, 05.07.2016, 13:49
0 comments
0 votes Vote

I just had a SSD Drive crash, no warning, this after two regular drives became unusable. I have back ups, but my key doen't work any longer. All Data lost. My license key is c0f3f7befc724a61a1456628d7130af2, for hou lucy, houluc2014@hotmail.com, plea

Replacement Keys in Case of Hardware Crash
Hou Lucy, 17.07.2016, 19:56
1 comment

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